A customer would need a photocopy of the land title and national ID and address the request to the nearest WASAC Group branch

The cost for household connection is 20,000FRW, but the customer will also need to buy and to cover the cost for needed materials for water connection

New connections are offered on first come first serve basis. Two Working days after availing connection materials by the customer and paying subscription fees as per our services charter

Customer make a request to the branch manager who will conduct an assessment before approval. The cost is 67,200 which also include 20,000 Frw as subscription fee

The water tariff varies depending on the customer category (Residential, Non-residential and industries). Refer to tariff guide page t3://page?uid=24

To pay your bill, you can use Mobile Money, or bank deposit or other online vendors t3://page?uid=23

If the water connection is cut off due to delayed payment, reconnection will only be carried out once the outstanding balance is paid, along with a fine of 5,000 Rwandan Francs (Frw).

A customer makes their request to their branch and the branch assess the case. When the request is approved, the customer will pay a replacement cost of 47,200 Frw